Piano FAQs

We’re asked a lot of different questions about pianos, piano repair, piano moving, and just about everything to do with our favourite instrument!

These are a few of the more common questions. If you have other questions, or would like any help or information regarding our pianos and piano services, call us or visit one of our stores in Sydney.

How often does a piano need tuning?

The time between tuning can vary considerably depending on the age and the amount of use a piano gets. Generally, if a piano is used regularly, you can assume that it should be tuned every year.

What’s the best place to position a piano in my home?

Pianos, being made of either wood or synthetic materials, should not be positioned in direct sunlight. They should also not be exposed to humidity, or moisture of any kind.

Do I really need help moving my piano?

YES. There is a real risk of damage to a piano through movement. Unless you are very experienced piano mover yourself, it’s not worth the risk.

I have a synthesiser – what are the possible risks to look out for?

A synthesiser, being an electronic instrument, comes with a “degree of difficulty” in looking after it. Here are a few tips:

• Do not expose your synthesiser to direct sunlight, heat, or moisture
• Be absolutely certain to take all electrical safety precautions, at all times
• Be wary of any unusual sounds, or unusual behaviour of the synthesiser which may indicate electronic or electrical problems
• Most electronic instruments do not respond well to overuse on high settings. Most are manufactured to perform best at approximately 75 to 80% of volume

What are the signs of problems I should be looking for in my piano?

A good piano always sounds good, unless it has a problem. If the sound is wrong, you need to pin down what the problem is.

• Check your keyboard for odd-sounding notes which may indicate the location of the problem.

• Check your pedals. If they’re not working properly, they may have affected the strings, as well.

The bottom line with this problem is that you shouldn’t guess. Get some assistance to fix your piano, preferably as soon as possible.

All of a sudden, my piano keys don’t seem to be very responsive. What’s the problem?

The most likely problem is that the strings have loosened, causing the keyboard to respond differently. Don’t put up with this problem, because it can get worse. Get an expert piano tuner to assist you.

Everything below middle C sounds weird and distorted – why is that?

The most likely problem is that the heavy strings in this part of the piano have de-tuned, which is progressively affecting the other strings. Contact a professional piano tuner to resolve the problems.

Why do the sharps and flats sound wrong on my piano?

This is most likely a string problem, although there may be mechanical problems. Again, if it’s a string problem, don’t wait to see what happens next. Call a piano tuner.

My piano has a very nasty scratch on it. What should I do?

Piano wood is usually a particularly fine type of timber and it does not respond well to anything but professional care. Get an expert piano maker to check it out.

I use a digital tuner and my piano doesn’t seem to be tuned properly. Why is that?

The piano may have de-tuned by a tone or two, which would definitely account for the digital tuner’s result.

My old piano seems to be in very good condition except for a few missing keys. Is that okay?

If your piano is still in good condition despite these problems, you should consider yourself very lucky. Depending on the damage, you may need to replace the piano lid and the back of the piano, to prevent moisture intruding into the mechanisms.

We have an old piano which is absolutely beautiful but doesn’t play very well. Should we get it fixed up?

You may have a collector’s item or a potentially great piano on your hands. The main problem is the cost of the major repairs required. If you’re prepared to pay that sort of money, you will have a beautiful piano which also plays beautifully.