Refund and Returns

Used Pianos

1. Refunds are not available if you simply change your mind or make a wrong decision. We highly recommend inspecting the piano before making a purchase.
2. All used pianos are sold as-is and no returns or exchanges will be accepted, unless there is a major fault with the piano.
3. If you find there is a major fault with the piano, please contact us within 14 days of delivery. We will assess the issue and may offer a repair, exchange, or refund as appropriate.
4. The customer is responsible for all shipping costs associated with returning the piano.
5. If the piano is returned, it must be in the same condition as when it was purchased.
6. We will issue a refund for the purchase price of the used piano, less any applicable restocking fees and shipping costs, once the used piano has been received and inspected.

Digital Pianos, Keyboards & Accessories

1. Refunds are not available if you simply change your mind or make a wrong decision.
2. If you wish to return an item, please contact us first to obtain approval for the return, and have a copy of the original receipt ready.
3. To be eligible for a return, the item must be in its original condition and packaging, with all included accessories and manuals.
4. Refunds will only be issued for the purchase price of the item, excluding any shipping costs and restocking fees. Any shipping costs associated with the return are the responsibility of the customer.
5. If the item is faulty or not as described, we will provide a repair, replacement or refund as required by the Australian Consumer Law.
6. We reserve the right to refuse a return if the item is not in its original condition, has been damaged, or shows signs of excessive wear and tear.